Elements and Performance Criteria
- Prepare for implementation of planned outage
- Determine the requirements and purpose of the outage from the outage plan obtained from relevant personnel
- Analyse all relevant data to determine the likely impact of the outage on clients and the network
- Notify customer of outage work and disruption to service
- Prepare for contingencies according to the contingency plan as specified in the outage plan
- Implement planned outage
- Conduct and monitor outage work as prescribed and implement contingency plan if required
- Restore system to normal operational status and conduct performance tests of the system according to specifications
- Analyse test results and certify system is operating to manufacturer's specifications
- Notify relevant personnel of competed outage work and of service restoration
- Undertake administrative tasks
- Document problems that occurred during outage or restoration of service and report these as continuous improvement according to enterprise quality assurance policy
- Complete required documentation and update records to reflect any changes made in the course of service restoration according to enterprise policy